My tire had gone flat right around the corner from this establishment. I pulled in and asked if they could plug my tire. The man at the front desk said "yeah in like an hour after my guys get done their coffee break" and then smirked. There was 4 technicians just standing around. I sat there for an hour waiting because i had no other place to go. I have worked in auto garages before and usually they can stop what they are doing and take 10 minutes to do a simple tire plug and patch. While i was at the counter waiting to pay, the man at the front desk was arguing with a woman because they had promised one price and it was alot more when she had come to pick her car up. Everyone in this place was extrememly unprofessional and ignorant especially Rich at the front desk. If my tire ever goes flat near this place again, i will pay to have my car towed to another place just to get the tire fixed. I have never seen this kind of lazy and ignorant customer service in my life. Do yourself a favor and find some place other than this establishment.
I'm sorry to hear you had a bad experience. We have a busy shop and do tend to schedule our days very carefully so customers who have appointments get served first. We do also have scheduled breaks for our employees because we care about them.
- Lacey Auto Care