4

I trust them. To me that's what matters most. They are pretty expensive compared to other places in the area though.

We appreciate the trust. We have never set out to be the cheapest place but we try to provide quality and value and stand behind our work.

- Lacey Auto Care
5

Thanks for the 5 stars

- Lacey Auto Care
5

Honest repair shop, never too expensive, work always completed in a timely manner (based on my 8 or so times having service done there)

1

rip off, lied about free estimate, when I didn't approve their recommended repairs, they switched from nice to awful personality and claimed $100+ required for estimate work including estimates for things I did not ask to be checked. stay away from here. wish I could recommend where else to go, but definitely not here.

1

My tire had gone flat right around the corner from this establishment. I pulled in and asked if they could plug my tire. The man at the front desk said "yeah in like an hour after my guys get done their coffee break" and then smirked. There was 4 technicians just standing around. I sat there for an hour waiting because i had no other place to go. I have worked in auto garages before and usually they can stop what they are doing and take 10 minutes to do a simple tire plug and patch. While i was at the counter waiting to pay, the man at the front desk was arguing with a woman because they had promised one price and it was alot more when she had come to pick her car up. Everyone in this place was extrememly unprofessional and ignorant especially Rich at the front desk. If my tire ever goes flat near this place again, i will pay to have my car towed to another place just to get the tire fixed. I have never seen this kind of lazy and ignorant customer service in my life. Do yourself a favor and find some place other than this establishment.

I'm sorry to hear you had a bad experience. We have a busy shop and do tend to schedule our days very carefully so customers who have appointments get served first. We do also have scheduled breaks for our employees because we care about them.

- Lacey Auto Care
1

Bad service, bad attitudes and they'll gouge you on prices. Beware.

Sorry to hear you had a bad experience

- Lacey Auto Care
1

What could we do to improve Amanda?

- Lacey Auto Care
1

How can we improve our service Annette?

- Lacey Auto Care
5

Great people who will get you back on the road for a fair price

Thanks Drew

- Lacey Auto Care
5

Thanks for all the business you and your family bring our way. Much appreciated.

- Lacey Auto Care
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