Forked River Auto Repair

John said it was a great experience. He will be back there - he uses them all the time

Drew was very helpful and very flexible with my schedule

In August 2020, I brought my 2014 BMW X1 in for new Brake pads and rotors, front and back...cost $1,000. Lacey Auto Care did not make me aware, nor explain to me that they were not using Non-Original Equipment Manufactured (“Non-OEM“) parts. Just 3-4 months later, upon braking, car and steering wheel are pulsating really bad. I take it back to them and they tell me I now need calipers and also to replace my brakes again because the calipers ruined the brakes and they aren't covered under any warranty and it will be another $963! I told them I'd have to think about that and took my car to another shop who told me the calipers were fine and that I in fact needed Thrust arms for the front brakes and that was causing the excessive movement and amplifying the brake disc pulsation and also I did need new brakes because Lacey Auto Care used OEM parts! I would not recommend Lacey Auto Care and do not trust them after this experience. I also feel I deserve my money back.

I'd like to share my experience at Lacey Auto Care. I spent over $1000 with them in August 2020 and then had to have the work on my car completely done over today for another $1600. So I would suggest getting a second opinion if your car needs a big job done. In August 2020, I brought my 2014 BMW X1 in for new Brake pads and rotors, front and back...cost $1,000. Lacey Auto Care did not make me aware, nor explain to me that they were not using Non-Original Equipment Manufactured ("Non-OEM") parts. Just 3-4 months later, upon braking, car and steering wheel are pulsating really bad. I take it back to them and they tell me I now need calipers and also to replace my brakes again because the calipers ruined the brakes and they aren't covered under any warranty and it will be another $963! I told them I'd have to think about that and took my car to another shop who told me the calipers were fine and that I in fact needed Thrust arms for the front brakes and that was causing the excessive movement and amplifying the brake disc pulsation and also I did need new brakes because Lacey Auto Care used OEM parts! I would not recommend Lacey Auto Care and do not trust them after this experience. I also feel I deserve my money back.

Courteous, professional and always do the work right.

Michael said the brand of the tire that he wanted was not available. He wanted it to match the other tire that he had on the front. He has a matching pair on the rear and two different tires on the front.

Vinny said they had good customer service and did a great job.

I have been bringing my Toyota to Drew at Lacey Auto for a few years. I have total confidence in him and his staff in diagnosing and performing any service that my car may need so that I can drive in safety.

A pleasure to deal with. always fair and very accommodating

Great service